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At AJE ATHLETICA, we strive to provide excellent customer service, including accommodating change of mind returns for online orders. We are happy to offer change of mind refunds or store credit for most full price merchandise. To ensure a smooth process, please review the following guidelines:
This policy applies to all purchases made through ajeathletica.co.nz
We cannot accept returns from third party stores or online stores stocking Aje. In the first instance, please contact the store you purchased the product from. If the third party is unable to rectify your issue, please contact firstname.lastname@example.org.
CONDITIONS OF RETURN
• The merchandise was purchased through ajeathletica.com.au• Returns must be delivered to our warehouse or returned to an AJE ATHLETICA store within fourteen (14) days of the delivery date to be eligible for a refund or store credit (see below for conditions to return).• Proof of purchase must be provided along with the returned merchandise.• The merchandise is in its original condition, unworn, unwashed, and unused, with all tags attached.• Shoes must be unworn and in their original packaging, as the shoebox is considered part of the product. We will not accept shoes with sole markings or scratches.
Any items that do not meet these criteria will not be valid for any return. Any items returned to AJE ATHLETICA without approval will be returned at the customer’s expense.
We monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to future orders being refused and cancelled.
FULL PRICE ITEMS
Items that have been purchased at full price or by pre-order are eligible for a refund to the original payment method or store credit. If the original payment method was a gift voucher or store credit, a new voucher will be issued.
TEMPORARY PROMOTION Full price items included in a temporary promotion (eg. Black Friday) are eligible to be returned for a store credit or exchange only.
Items marked as FINAL SALE are priced to clear, and are not eligible to be returned unless the product is not of acceptable quality, is not fit for purpose or is different from its description as required by Australian Consumer Law.
We kindly ask you to consider this before committing to a purchase. Please note, sale markdowns cannot be retrospectively applied to previous orders.
If you have any concerns in regards to an order or have received a faulty item, please email email@example.com with your order details and we will get back to you as soon as possible.
All of our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In the unfortunate event of a fault or defect, please email us at firstname.lastname@example.org within 48 hours of receiving your purchase, with images and a description of the fault.
Returning your items to Aje is simple - just follow the steps below:
Ensure the conditions of return listed above have been met.
Submit your return request via our Returns Portal. Follow the prompts to complete your return request. Please note that full price and temporary promotion returns must be submitted separately.
Once your return request has been processed, you will receive a Shipping Label to return your items to our warehouse. The return label fee will be deducted from your final refund/store credit value. If your return has been denied or you are having difficulty with submission, please contact us at: email@example.com
Once your item has been received and processed you will receive an email notification of your refund or store credit. Please allow 5-7 business days for your return to be processed.
For your convenience, we accept returns and exchanges for online orders in our AJE ATHLETICA stores - just follow the steps below:
Find your local AJE ATHLETICA store here.
Please pack your item/s into the original packaging and visit your local boutique with your Proof of Purchase.
Once your return has been processed by our team, you will receive email notification of your refund or store credit.
Please note that AJE ATHLETICA stores do not offer refunds for change-of-mind purchases. We will gladly exchange or issue a store credit within seven (7) days upon the presentation of a receipt. Refunds will not be processed unless products are deemed faulty.
Store credit is valid for 36 months from date of issue.
Our In Store change of mind policy is subject to the following conditions:
• Items must be returned to an Aje boutique within seven (7) days of the purchase date.• Proof of purchase must be provided along with the returned merchandise.• The merchandise is in its original condition, unworn, unwashed, and unused, with all tags attached.• Shoes must be unworn and in their original packaging, as the shoebox is considered part of the product. We will not accept shoes with sole markings or scratches.
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