Frequently Asked Questions

Orders & Shipping

When will my item arrive?

In Metro areas please allow up to 1-3 Business Days for your parcel to arrive. Rural areas can take longer.

We're currently experiencing a slight delay in order dispatch. Your order is our top priority and will be en route at the earliest possible opportunity.

Does AJE ATHLETICA ship to PO boxes?

Yes, we send all parcels via Australia Post Express. You are able to enter a PO Box at checkout.

I entered the wrong address, how can I change it?

Please double check your address prior to completing checkout. If you do need to change your address and your order has not been shipped please contact customer service by calling us on+61 480 022 160.

I am missing an item in my order, please help.

On occasion orders may be sent via a split shipment. Please note, your order may arrive in multiple packages. You will receive additional tracking for your items via email.

Returns, Exchanges & Refunds

What is your returns policy?

Please make sure items are returned in original condition with all original garment tags attached within fourteen (14) days of delivery. Please read our full Returns Policy here

What does Return stand for?

Return stands for your ability to physically return your parcel back to us. Return does not mean refund. Please refer to our return policy for further information around your product.

How do I return an item?

Please make sure items are returned in original condition with all original garment tags attached within 14 days of delivery. Submit your return here.

Why was I denied to return my item?

If you are denied for a return it usually means that you have not met the conditions of our Return Policy. Please read our Returns Policy here.

Wanting to exchange your item?

Sadly, we cannot facilitate exchanges via our website for AJE ATHLETICA. We invite you to visit your local AJE ATHLETICA store. Should they have the item available, you are able to process an exchange in store with us. Alternatively, we invite you to send your item back for a credit note so you are able to place a new order.

Sales, Promotions & Final Sale

What does Final Sale mean - Can I return my item?

We do not offer exchanges, store credits or refunds on FINAL SALE merchandise unless the product is not of acceptable quality, is not fit for purpose or is different from its description as required by Australian Consumer Law. Returns will not be accepted at any of our stores or via our Online Customer Care. AJE ATHLETICA do not offer refunds for change of mind for Online Warehouse Sale purchases.

Goods are classified as faulty if they are received damaged in any way, or where a manufacturing fault occurs within a reasonable time period from the date of purchase. Items that are damaged as a result of normal wear and tear are not considered faulty. If you believe you have received a faulty item please contact us immediately at Due to the reduced pricing of our warehouse sale edit some packaging, such shoe boxes may not be in perfect condition. Please be advised we do not deem this as a fault.

Can I return a sale item?

Yes, sale pieces can be returned for an e-Boutique credit which is valid for 12 months from date of issue granted that the item meets our conditions of return.

Items marked as FINAL SALE and included in our Online Warehouse Sale are considered final, unless deemed faulty.

I missed out on Shopping during your sale, can you extend the sale for me?

Unfortunately we are unable to extend our sale offer beyond the specified start and finish times as advertised.


What is a pre-order?

Pre-ordering an item secures your size on the spot. When stock is received to our Sydney warehouse, orders will be dispatched to customers who have placed a pre-order before it is made available to the general public

When will my pre-order be sent?

Items marked with Pre-Order will be dispatched from our Sydney Warehouse once the items become available. Please refer to the individual product details for more information.

Can I return my pre-ordered item?

Yes. Our normal returns policy will apply to pre-ordered items.


What payment methods do you accept?

We accept Mastercard, Visa, American Express, PayPal, AfterPay and Klarna.

Can I pay using AfterPay?

Yes, you can checkout using AfterPay if you are located within Australia and have an AfterPay account. Find out more here.

Can I buy something from a boutique over the phone?

If you would like an item that is currently out of stock on the website you are more than welcome to contact any of our boutiques who can process your order over the phone and they will post the item to you. Shipping charges apply.

Gift Vouchers

What is my gift voucher pin?

Please note, any gift vouchers issued prior to 1st April 2022 will require a generic pin of "0000" to be added at check out. Gift vouchers issued from 1st April 2022 forward will have a unique pin provided with the gift voucher number upon issue.

What are your online gift voucher terms and conditions?

When a gift card is purchased online, a digital copy will be emailed to the email address provided as the 'Recipient email'. If you would like to receive a hard copy gift voucher we recommend visiting an AJE ATHLETICA store. Gift cards are valid for a term of 3 years from the date of purchase. Gift vouchers purchased on the AU website are in AUD only. Any unused balance remaining on a gift card upon expiry shall be forfeited and will not be refunded or credited. AJE ATHLETICA shall not be responsible to you for any damage to, unauthorised use of, loss or theft of, a gift card. Available for use on full priced and sale items.

Can I use my online gift card in store?

Yes, gift cards can be redeemed in AJE ATHLETICA stores or online. Please contact us at if you have an in store voucher.


Can I edit/cancel my order after I placed it?

Sadly no! Once your order has been placed and imported into our system we have no ability to edit it or make any changes for you.

Our dispatch team is conscious of processing orders as quickly as possible. As a result we are unable to cancel it before shipping. Please take your time whilst processing your order. If you do require assistance with an error made with your order please contact

When will I receive my Welcome Code?

First time subscribers will receive their Welcome email 30 minutes after signing up. We thank you for your patience and cannot wait to share with you the latest drops, offers and AJE ATHLETICA insider musings.

I cannot log into my AJE ATHLETICA account, what can I do?

We do recommend you try our password reset option. If you are still having any issues please reach out to our customer care team

Does Aje offer a gift wrapping service?

Sadly, we are unable to gift wrap purchases made via our website. We kindly invite you into one of our AJE ATHLETICA stores to have your item gift wrapped.

By 'adding to cart' does this reserve the item?

Adding a garment to your online shopping cart does not reserve the item. If you do not wish to miss out please proceed with payment to secure your styles.

I can't find something I wanted to purchase, or it is listed as sold out.

Unfortunately if the item isn’t on the website this may be because it has sold out. Please contact us and we will check availability in our boutiques. If the item is listed as “sold out” please sign up to 'notify me' as we may receive more of these items.

What size am I?

Our size guide can be found on each product page. If you would like further advice on sizing please

Where is my confirmation email?

Please note during peak sale times there may be a delay in us processing your order. Please also ensure you have checked your Junk Mail, or contact us atcustomerservice@ajeworld.comto have another confirmation sent.

Can I return my purchase from David Jones to Aje or vice versa?

Unfortunately we cannot accept returns from David Jones or vice versa as we each manage our own stock and are separate entities.